Returns
Returns Policy
We want you to love your Braw Paper Co. purchases, which is why we offer a 60-day return policy for all purchases on brawpaperco.com.au that meet the criteria below:
- Items must be returned within 60 days of purchase together with proof of purchase.
- Items must be in their original condition with accompanying gift boxes/ packaging.
- Seconds, Discontinued Products and Gift Cards cannot be returned.
- For each order, a maximum of three items can be returned.
If you return anything within 30-days we’ll issue a refund. After that, (up to 31-60 days) you’ll receive a digital store gift card in place of a refund.
As much as we’d love to, we cannot sustain accepting returns after 60-days has passed. Please do not send items back without first contacting us as you may need to pay to have them returned to you once again and we’d rather you to avoid the unnecessary spend.
We don’t offer exchanges, however if you get a digital gift card, you can use this to purchase something else you will love – super easy!
Note: If a one-use discount code is redeemed with an order that is then subsequently cancelled or has an item returned due to change of mind, the discount code will not be reinstated and only the paid amount (after discounts) will be refunded or credited.
Return Postage Fees
Where items are returned due to faults, a full refund will be issued for the purchase, including any original postage fees paid. For ‘change of mind’ returns the value of the refund or digital gift card will be to the value of the product only. We can provide a prepaid label for 'Change of Mind' returns in Australia, with the $8.50 cost deducted from your refund. International customers are responsible for their own return postage for 'Change of Mind' returns. Also, if your return reduces your original order total to below the free shipping threshold when your order was placed, then the return amount will have any original shipping fees subtracted. Sometimes we’re not able to tell from photos or evidence provided whether there is in fact a fault. In these instances, we’ll provide you with a pre-paid returns label to ship your piece/s back to us so we can assess the fault in person. If we determine that there is no fault you may be required to pay a re-shipping fee to have the item sent to you again.
Fair Use
Don’t get us wrong, we’re sure 99% of you are lovely, trustworthy and honest people, but as a small business we need to protect ourselves from being taken advantage of. So, if we notice a strange pattern of returns, we might need to investigate and take action, such as deactivating the account in question. This may be in cases where we think people are wearing or using items and then sending them back, or ordering multiples of an item during a launch and then consistently returning some. If you find your account deactivated and believe it to be in error please reach out to us at hello@brawpaperco.com.au
If you have any questions regarding your return please email the team at hello@brawpaperco.com.au
How to Exchange an Item
We are unable to offer exchanges on any items. If you would like a different item to the one you have ordered, we suggest purchasing the new piece and following the returns process for a refund of the original item.
Can I return an item purchased from a stockist?
Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If you have purchased an Braw Paper Co. product from an authorised stockist, any request for a refund or exchange must be first directed to the store of purchase. If you are not happy with their response please reach out to us at hello@brawpaperco.com.au