We endeavour to dispatch your Braw Paper Co. goodies within 48hrs of receiving your order for all products in stock. 
Perth metro delivery is usually 2-4 business days*.
Australia-wide delivery is usually 4-5 business days*. 
If you require your parcel urgently, please contact us upon placing your order.
Postage and handling is additional and will added to you order before checkout.

Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage. 
Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.
Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes.
Braw Paper Co. is not liable for any slow or delayed parcels shipped internationally. 

Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.
If any item(s) ordered online is unavailable for shipping, Braw Paper Co. will notify you and discuss options available including alternate product options or notice of expected delivery.  As our products are available at various Braw Paper Co. retail outlets and market events we can not accommodate exchange or collection of products ordered online at these locations.
Braw Paper Co. packages all our goodies with love and care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at hello@brawpaperco.com.au within 48 hours and we will minimise any inconvenience as best we can.
To return faulty or damaged goods:
  1. The item/items must be returned within 15 days of receipt. 
  2. The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached. 
  3. Email us at hello@brawpaperco.com.au with your name, invoice number, product name, and reason for return and request for replacement. 
  4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Braw Paper Co. can not be held responsible for any products lost/damaged in transit.